For Shopify merchants who get asked “where is my order?”

Spot late orders before your customers ask.

OrderPeek lists the recent orders in your store that look late or stuck, finds any customer’s order by email, name or order number, and fills in a reply with the delivery status and tracking. It works inside your Shopify admin, with an optional add-on for Gmail.

Shopify App Store listing goes live at launch Gmail add-on link goes live at launch

Free plan available · Read-only access to your orders · Order data is not stored on our servers

OrderPeek inside the Shopify admin: a Needs attention list with two possibly late orders, each showing its delivery status. — Example data. The Needs attention list inside the Shopify admin.

How it works

Install from the Shopify App Store
Approve read-only access to customers and orders, nothing else. There is no separate account and no sign-up.
Open OrderPeek in your admin
Needs attention lists recent orders that look late or stuck. Find an order searches by email, name or order number.
Reply with the facts
Pick a template. The customer’s name, order number, tracking link and delivery status are filled in. Copy it into your reply, or insert it with the optional Gmail add-on.

What you can do inside your Shopify admin

The answer comes first: where the order is, and whether it is late.

A list of orders that need attention

Orders that have not shipped after the limit you set, or that the carrier reports as delayed, with the oldest first. A Possibly late flag marks each one.

Delivery status and tracking links

See whether a parcel is in transit, out for delivery, delayed or delivered, with the estimated delivery date when Shopify has one, and a link for every tracking number.

Find the order in seconds

Search by email, name or order number, including guest checkouts. The customer card shows how many orders they have placed and how much they have spent.

Everything about one order

Items, payment and fulfillment status, shipping address and a link to open the order in Shopify. Copy summary puts a plain-text summary on your clipboard, ready for a chat or ticket.

Reply templates that fill themselves in

Seventeen variables, including customer name, order total, items, shipping address, tracking number, delivery status, estimated delivery and your sign-off. If something can’t be filled, it stays visible so you notice before sending.

Settings saved in your own store

Your late limits, sign-off and templates are saved in your Shopify store, not on our servers, and are the same wherever you use OrderPeek.

Optional

Answer from Gmail, too

If you answer customers in Gmail, the Chrome add-on shows the same order in a side panel next to each customer email and inserts a template into your reply. Nothing is sent until you send it.

Connect it with a one-time code from OrderPeek in your Shopify admin. You never type a store address.
Works in Chrome with Gmail or Google Workspace, with up to three stores in one inbox on the Pro plan.
Everything above works without it.

The OrderPeek Gmail add-on: the customer’s name and spend, two order chips (one flagged late), an order in transit with its estimated delivery date and tracking link, and a reply bar with three templates. — Example data. The panel appears beside every customer email.

Your customers’ data stays in your browser

Order and customer data goes from Shopify straight to your browser. It is not stored on or sent through our servers.
Your settings are saved in your own Shopify store. The Gmail add-on keeps what it loads in your browser’s memory for up to five minutes, then discards it.
OrderPeek is read-only. It can’t create, change, refund or cancel anything.
We request only the Shopify permissions we need: read_customers and read_orders.

One thing to know about the Gmail add-on: the library that lets it appear inside Gmail (InboxSDK) sends its own usage and error reports to its operator, which can include a hash of your Gmail address. We never give it your customers’ data. Details are in the Privacy Policy.

Simple pricing

Start free. Upgrade when your inbox outgrows it.

Free

$0Free to install and use

Needs attention, Find an order and Settings in your admin
Up to 3 reply templates
Gmail add-on: 30 lookups a month, 1 store
Delivery status and late warnings

In the Gmail add-on, a lookup is counted only when it finds a customer or an order. Newsletters and unknown senders are free.

Pro

$9.00 / month after a 7-day free trial

Everything in Free
Unlimited reply templates
Gmail add-on: unlimited lookups
Up to 3 stores in one inbox

Billed through Shopify. Change or cancel any time on the plan page in your Shopify admin.

Questions

Do I need Gmail or Chrome?

No. OrderPeek works inside your Shopify admin. Chrome and Gmail (or Google Workspace) are only needed for the optional add-on.

Does the add-on work with Outlook or other email apps?

Not yet. The add-on works with Gmail only.

Can it change, refund or cancel orders?

No. It only reads. That keeps the permissions small and your store safe.

Why don’t I see orders older than 60 days?

By default Shopify lets apps read only the last 60 days of orders. If you need older orders, tell us at sudarshanhosalli90956@gmail.com.

Where does my customers’ data go?

From Shopify to your browser, and nowhere else we control. We don’t store it. Read the Privacy Policy and the Data Processing Agreement for the details, including the one third-party library to be aware of.

How do I cancel?

Change or cancel your plan on OrderPeek’s plan page in your Shopify admin, or uninstall the app. Shopify applies a downgrade to Free at the end of the billing period.

Do I need a helpdesk?

No. OrderPeek is built for people who answer customer questions straight from their Shopify admin or Gmail.

Stop searching for orders one by one.